The hotel receptionist is maybe the most important and strategic job in tourists and hospitality sector. When a person comes in a hotel will be certainly attracted by a friendly smile rather than a vacant desk. The first person that a guest meets is the receptionist which will give him the first impression of the hotel. Hotel receptionists greet and assist guests and have numerous tasks: reserve rooms for guests, greet visitors, answer guests' requests about the hotel services and local attractions, answer telephone calls, keep accounts and collect payment, record presences. For this reason this job requires great precision, about management and accounting, ability of coordinations, about interaction of all hotel services and sections. Hotel receptionists need to have very good communication skills and good organisational ability, need to know foreign languages because they are often in contact with international tourists. It is also important mathematical ability, memory skills and computer skills. Receptionist needs to know about the layout of the structure that he is working in. It is real important for a hotel receptionist being friendly, patient, helpful and interested in the welfare of guests, able to work in team, punctual and sensitive to the needs of people from a variety of different cultures and backgrounds. Guests are very demanding, often excessively, so it is essential to have an interlocutor, in this case the receptionist, able to give always the right answer: the structure functioning depends on that. To work in hotel or in big tourists complex a national certificate in Hospitality or a communication skills course may be hopeful even if many skills are gained on the job and learned from other staff members, as to say "on the road".